Curriculum Vitae
Professional Summary
• Proven record in re-engineering computer solutions across telecom and finance sectors, uplifting applications from native towards virtualized and cloud-native deployments. (20+ years)
• Expert in engaging customers for requirement definition and translating them into functional requirements, effectively assigning software development tasks. (10+ years)
• Expert in formulating responses to requests for proposal (RFP), including formal statements of compliance (SoC), technical solutions descriptions, statements of work (SOW), and bills of sale. (10+ years)
• Skilled in direct and matrix management of project managers and technologists. (10+ years)
• Accountable for software product licensing, deployment services scoping, and scope control. (7+ years)
• Pursuing career growth in machine learning, AI, and data science. (2+ years)
Core Competencies
Pre-Sales • Sales Engineering • Proof of Concept Trials • Strategic Technology Planning • Network Architecture and Planning • Application Development and Testing • System Integration Testing • Project Management • Program Management • Vendor and Customer Relationship Management
Technical Competencies
Generative Artificial Intelligence • Machine Learning • Deep Learning • Data Analytics • Data Modeling and Visualization • 5G Standalone Core technologies • 4G LTE core networks • OpenStack • OpenShift • Kubernetes
Programming Languages
Python with Machine Learning libraries ∙ NodeJS ∙ HTML ∙ CSS ∙ Javascript
Work Experience
Solutions Manager at Ericsson North America
May 2016 - Present
• Responsible for two RFP responses to a large Tier 1 wireless service provider in the USA, valued at $50M USD each, for 3GPP voice and messaging solutions to be offered to their 150 million consumer subscribers.
• Participated in a team of pre-sales solution engineers, contributing statements of compliance (SoC) responses for 5G standalone core containerized network functions in response to a large Tier 1 wireless service provider's issued RFP.
• Responsible for managing a sales funnel of customer requested software customizations, generating annual recurring sales of $15M.
• Responsible for end-to-end solution architecture definition for delivery of a 4G LTE mobile broadband and VoLTE to rural carriers in North America, which supports a nine year software upgrade services program valued at $5M USD
• Lead customer proof-of-concept trials for products emerging on Ericsson’s portfolio, defining the technical goals that will determine trial success and using customer feedback to influence the end product.
• Negotiate and prioritize customer requirements with the Tier 1 carriers, formulating sales proposals that match Ericsson’s product and service offerings and meet those requirements, applying value pricing techniques in consultation with the account manager, and submitting and defending the proposal to win the sale.
• Negotiate customer requirements with the product and software development organization to prioritize software customizations that are designated “must-haves” to win the sale, identifying professional services costs to deliver the solution and gain customer acceptance, and ensuring the sold solution meets the customer’s business and quality requirements.
• Implemented an agile DevOps strategy to upgrade a virtualized application to a containerized deployment, meeting unique customer requirements.
• Improved requirements management processes, reducing the time between customer requirement submission and budgetary offer presentation by 125%.
• Spearheaded an internal process improvement initiative that reduces the manual effort to produce documentation deliverables. Realized benefits: up to 4 weeks per document while meeting quality expectations.
Skills: Interpersonal Skills · PTT · Requirements Analysis · LTE · Proof of Concept · Application Development · 5G Core · Customer Presentations · Migration Projects · IMS · System Integration Testing · Post-Sales Support · Cybersecurity · Agile Methodologies · Cloud Computing · Client Relations · Strategic Thinking · Pre Sales · Project Management · Program Management · Strategic Technology Planning · Writing · Sales Engineering · Pre-Sales Consulting · Customer Relationship Management (CRM) · Network Architecture
Lead Technical Manager, Messaging at Nokia Networks
May 2011 - April 2016
• Led the post-sales delivery program of 3GPP SMS messaging software to a leading Tier 1 service provider to support their nationwide SMS text and MMS multimedia sharing programs. The program's annual software revenue was $12M USD.
• Accountable to senior management for maintaining project performance at forty percent (40%) estimate at completion (EAC).
• Responsible for routine reporting of project key performance indicators (KPI) such as Estimate to Complete (ETC) and EAC.
Skills: Technical Project Management · Interpersonal Skills · LTE · Migration Projects · IMS · MMS · Project Implementation · Client Relations · Strategic Thinking · Project Management · SMSC · Program Management · Amazon Web Services (AWS) · Writing · SMPP · Technical Program Management · Agile & Waterfall Methodologies
Principal Staff Systems Engineer at Motorola Solutions, Inc.
August 2005 - April 2011
Deployed 3GPP compliant voice and messaging systems to Tier 1 communications service providers in North America, integrating those systems into their existing networks, resolving technical issues that arose, and driving toward customer acceptance of the sold solutions.
Skills: Problem Solving · Wireless · LTE · NGN · IMS · VoIP · PTT · SMSC · SMPP · MMS · Integration · Troubleshooting
Director, SS7/IN Engineering at bcgi (Boston Communications Group Inc.)
December 2000 - August 2005
Redesigned the voice trunking interfaces between Tier 1 and 2 North American carriers into bcgi’s hosted prepaid platform, increasing service availability to meet 99.5% SLA requirements.
Skills: Program Management · Resource Management · Software Quality Assurance · Communication · Problem Solving · Wireless · Prepaid · Integration · Troubleshooting · Signaling System 7 (SS7)
Volunteer Experience
Community Volunteer, New Jersey Highlands Coalition
January 2021 to Present
• Provide technical services on a freelance basis to nonprofit groups, enabling them to flourish and excel in their respective missions.
• Develop an Natural Language Processing (NLP) chatbot application that intakes documents and emails, imports them into a vector database, and then leverages Large Language Models (LLM) to implement Q&A use cases.
• Develop websites and electronic communications (email newsletters).
Skills: Web Development · Interpersonal Skills · Generative AI Tools · Machine Learning · Client Relations · Strategic Thinking · Project Management · Writing · Software Development · Natural Language Processing (NLP) · Artificial Intelligence (AI)
Chairman of the Board, Washington Borough NJ Board of Adjustments
January 2013 to September 2018
Provide leadership to quasi judicial body that adjudicates appeals of zoning cases.
Skills: Public Speaking · Leadership
Education
University of Pittsburgh
1987 - 1990
Awarded Bachelor of Science (B.S.) degree in Electrical Engineering Technology
Professional Certifications
Project Management Professional (PMP) from Project Management Institute (PMI)
Valid from January 2016 until January 2028
Credential ID: 1892582
Machine Learning Fundamental Level 2023 from Ericsson
Issued July 2023 (no expiration)
Advanced Natural Language Processing (NLP) with Python: Foundations from LinkedIn Learning
Issued June 2023 (no expiration)
Machine Learning with Python: Foundations from LinkedIn Learning
Issued June 2023 (no expiration)
2023 MANA Cloud Software & Services: Security Critical Skill from Ericsson
Issued June 2023 (no expiration)
2023 MANA Cloud Software & Services: Cloud Native / Infrastructure + HCP Critical Skill from Ericsson
Issued July 2023 (no expiration)
Project+ from CompTIA
Issued October 2009 (no expiration)
Credential ID: COMP001020022721
Network+ from CompTIA
Issued September 2010 (no expiration)
Credential ID: COMP001020022721
Security+ from CompTIA
Issued December 2010 (no expiration)
Credential ID: COMP001020022721
Patent Filings
Mobile Access Terminal Security Function
Application Filed to USPTO on March 14th, 2007